Privacy Policy – How jjok Protects Your Data
Your privacy matters to us. This policy explains exactly what data we collect, why we need it, and how we keep it safe on jjok.ws.
SSL Encrypted
256-bit SSL secures all data in transit.
No Data Sales
We never sell your data to third parties.
BD Payments
bKash, Nagad & Rocket data handled securely.
Access & Edit
Request access or correction of your data anytime.
Right to Erasure
Request deletion of your personal data on closure.
Cookie Control
Essential cookies only; no invasive ad tracking.
1. Introduction
This Privacy Policy ("Policy") describes how jjok ("we", "us", "our") collects, uses, stores, and protects personal data provided by or generated about users ("you", "Player") of the jjok.ws online gaming platform. jjok is committed to handling your personal data with transparency, integrity, and in line with applicable data protection principles. By registering an account or using any service offered at jjok.ws, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy applies to all services available on jjok.ws including sports betting, cricket markets, live casino, slots, crash games, and any additional products introduced to the platform in the future. It applies to all players accessing the platform from Bangladesh and anywhere else the platform is lawfully available. This Policy should be read alongside jjok's Terms and Conditions, which are available at jjok.ws/terms-conditions.
2. Information We Collect
jjok collects personal data through three principal channels: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service providers who assist in delivering our services. We collect only the data that is necessary for the purposes described in this Policy.
Information You Provide Directly
- Account registration details: full name, date of birth, Bangladesh mobile number, and a password you create.
- KYC verification documents: government-issued photo ID (National ID card, passport, or driving licence) and proof of address or mobile number ownership where required.
- Payment method details: mobile wallet numbers (bKash, Nagad, Rocket, Upay) or bank account references used for deposits and withdrawals.
- Support communications: messages, complaints, and correspondence you send to jjok's support team at [email protected].
Information Generated Automatically
- Device and browser data: IP address, device type, operating system version, browser type and version, screen resolution, and mobile network carrier.
- Gameplay and betting data: bet histories, game session durations, win/loss records, and wagering patterns across all jjok products.
- Session and navigation data: pages visited, time on page, referral source, and interaction logs that help us identify and fix technical issues.
Information from Third Parties
- Payment processors: transaction confirmation data from bKash, Nagad, Rocket, and banking partners used to verify that deposits and withdrawals completed successfully.
- Identity verification services: data returned by KYC verification partners confirming the authenticity of identification documents you submit.
- Fraud and risk screening services: data from anti-fraud and responsible gaming tools that help jjok identify high-risk activity or self-excluded players attempting to re-register.
3. How We Use Your Information
jjok uses your personal data only for the specific, lawful purposes listed below. We do not use your data for unrelated purposes without your knowledge. The table below summarises the primary data uses and the data categories involved.
| Purpose | Data Categories Used |
|---|---|
| Account creation and management | Registration details, mobile number, password (hashed) |
| Processing deposits and withdrawals | Payment method details, transaction data, KYC documents |
| Fraud prevention and security monitoring | Device data, IP address, session logs, betting patterns |
| Responsible gaming compliance | Gameplay data, session durations, self-exclusion status |
| Customer support and complaint resolution | Support communications, account details, transaction records |
4. Legal Basis for Processing
jjok processes your personal data only where there is a valid legal basis for doing so. The primary legal grounds on which jjok relies are as follows.
- Contractual necessity: Processing your registration data, payment details, and account activity records is necessary to deliver the services you contracted for when you created your jjok account.
- Consent: Where jjok sends you promotional communications (such as SMS notifications about bonuses or new game launches), this is done only with your explicit prior consent, which you may withdraw at any time by contacting support.
- Legal obligation: jjok is required to retain certain transaction records, identity verification data, and communications for compliance with anti-money laundering, fraud prevention, and other applicable legal obligations.
- Legitimate interests: jjok processes certain technical and security data (such as device identifiers and session logs) under its legitimate interest in keeping the platform secure, preventing fraud, and ensuring fair play for all users.
5. Sharing Your Information
jjok does not sell, rent, or trade your personal data. We share your data with third parties only in the limited circumstances described below, and only to the extent necessary for the specified purpose. All third parties with whom we share data are required to handle it in a manner consistent with this Policy and applicable data protection standards.
Permitted Sharing Categories
- Payment service providers: bKash, Nagad, Rocket, Upay, and banking partners receive only the transaction data necessary to process your deposit or withdrawal request. They do not receive your full account profile or betting history.
- Identity and KYC verification partners: identity verification service providers receive only the documents and data required to complete your verification. These providers operate under strict confidentiality obligations.
- Game studio and data feed providers: Pragmatic Play, Evolution Gaming, Spribe, and other studios that provide games on jjok receive session and game-outcome data necessary for game operation and integrity verification. They do not receive your payment or identity information.
- Legal and regulatory authorities: jjok will disclose personal data to law enforcement agencies, regulators, or courts where required to do so by applicable law, a valid legal order, or to protect jjok's legal rights.
6. Payment Data and Financial Information
jjok treats payment and financial data with the highest level of protection on the platform. All financial transactions between you and jjok are processed over 256-bit SSL-encrypted connections. jjok does not store full payment credentials (such as complete mobile wallet PINs or full bank account numbers) on its servers. Payment processing is handled by trusted gateway partners who operate under their own security and compliance frameworks.
- Transaction records (amounts, timestamps, payment method references) are retained for the period required by applicable anti-money laundering and financial record-keeping obligations.
- jjok may flag and temporarily hold transactions where automated systems detect unusual patterns indicative of potential fraud or money laundering. Affected players will be notified and given the opportunity to clarify the transaction before any permanent action is taken.
- jjok will never ask you to share your full mobile wallet PIN, banking password, or any one-time verification code via email, SMS, or chat. Any communication claiming to be from jjok that requests such information should be treated as fraudulent.
7. Cookies and Tracking Technologies
jjok.ws uses cookies and similar browser-based storage technologies to ensure the platform functions correctly, to keep you logged in during a session, and to gather anonymised technical usage data that helps us improve the platform. We do not use third-party advertising cookies or cross-site tracking technologies that follow you outside of jjok.ws.
Cookie Categories Used on jjok.ws
- Strictly necessary cookies: These are essential for the platform to work. They manage your login session, maintain your account balance display, and preserve your language preference. They cannot be disabled without breaking core platform functions.
- Performance and analytics cookies: Anonymised data about page load times, error rates, and navigation paths helps our technical team identify and resolve issues. No personally identifiable information is stored in these cookies.
- Functional cookies: These remember your preferences within the platform, such as your chosen currency display format or any in-platform notification settings you have configured.
Most modern browsers allow you to manage cookie preferences through the browser's settings menu. Disabling strictly necessary cookies will affect platform functionality. For further guidance on managing cookies on your mobile browser, refer to your device's browser help documentation.
8. Data Retention
jjok retains your personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable law. The retention periods below are indicative. Specific legal or regulatory requirements may require longer retention in individual cases.
- Active account data: retained for the full duration of your account relationship with jjok, plus a minimum post-closure period required for legal compliance.
- Transaction and financial records: retained for a minimum of 5 years from the date of the transaction to satisfy anti-money laundering and financial record-keeping obligations.
- KYC and identity documents: retained for as long as required by applicable identity verification and anti-fraud regulations, typically a minimum of 5 years following account closure.
9. Data Security
jjok implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. While no online platform can guarantee absolute security, jjok takes its data security obligations seriously and maintains the following safeguards.
- 256-bit SSL/TLS encryption for all data transmitted between your device and jjok.ws servers.
- Passwords stored using one-way cryptographic hashing — jjok staff cannot read your password and will never ask you to provide it.
- Access to personal data limited to authorised personnel with a demonstrated operational need, governed by internal access control policies.
- Regular security reviews and monitoring of platform infrastructure to detect and respond to potential threats promptly.
10. Your Privacy Rights
As a jjok player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with your registered mobile number and a description of your request. jjok will respond within 30 days of receiving a valid request.
- Right of access: You may request a copy of the personal data jjok holds about you, along with information about how it is being used.
- Right to rectification: You may request correction of inaccurate or incomplete personal data held on your account.
- Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to jjok's legal retention obligations.
- Right to restriction: You may request that jjok restricts processing of your personal data in certain circumstances, such as while the accuracy of the data is under dispute.
- Right to data portability: You may request that jjok provides your personal data in a structured, commonly used, machine-readable format where technically feasible.
- Right to withdraw consent: Where processing is based on your consent (such as marketing SMS), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.
jjok may need to verify your identity before acting on certain requests. There is no fee for submitting a data rights request. jjok will notify you if your request cannot be fulfilled and will explain the reason, such as where fulfilling the request would conflict with a legal obligation.
11. Children's Privacy
jjok is strictly an adult gaming platform. Access is limited to individuals aged 21 and above. jjok does not knowingly collect personal data from persons under the age of 21. If jjok becomes aware that personal data has been collected from a minor, such data will be deleted immediately and the associated account will be permanently closed. Parents or guardians who believe a minor has registered an account should contact [email protected] immediately so that appropriate action can be taken.
12. Third-Party Links
jjok.ws may contain links to the websites of payment partners or game studios for reference purposes. These third-party websites operate under their own privacy policies, which are independent of this Policy. jjok is not responsible for the privacy practices or content of any third-party website. We recommend reviewing the privacy policy of any third-party site before submitting personal information to it. jjok does not endorse the privacy practices of any linked third-party site and cannot control how those sites collect or use your data.
13. Changes to This Policy
jjok may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform services. When material changes are made, jjok will notify registered players via SMS to the mobile number on their account or via an in-platform notification displayed upon next login. The revised Policy will be published at jjok.ws/privacy-policy with an updated effective date.
Your continued use of jjok.ws after the updated Policy is published constitutes your acceptance of the revised terms. If you do not accept the changes, please discontinue use of the platform and contact support to close your account.
14. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please contact the jjok support team. We are committed to addressing all privacy-related enquiries promptly and transparently. Support operates during Bangladesh Standard Time (BST, UTC+6) business hours.
Email: [email protected]
Explore jjok Responsibly
Have questions about how we handle your data? Our FAQ page covers common privacy topics. You can also review our full Terms & Conditions for more detail.
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